Privacy Policy

(effective from March 2026)

1. Data Controller

LDM Rent d.o.o.
Ivana Meštrovića 35
10360 Sesvete, Croatia
MBS: 081595924 OIB: 29540663519
Email: kontakt@smile-apartments.eu

2. Scope of Data

• Name and surname
• Email address
• Phone number
• Billing data (optional)
• Reservation data
• Online check-in data
• IP address and cookies

3. Purpose of Processing

• Reservation handling
• Online check-in
• Contract performance
• Invoicing
• Handling inquiries
• Newsletter (if consent given)
• Analytics and website improvement

4. Legal Basis

• Art. 6(1)(b) GDPR – contract
• Art. 6(1)(c) GDPR – legal obligation
• Art. 6(1)(f) GDPR – legitimate interest
• Art. 6(1)(a) GDPR – consent

5. Data Recipients

• NFHotel booking system
• Booking.com / Airbnb
• Hosting providers
• IT providers
• Accounting services
• Google (Analytics)

6. Data Transfer Outside EEA

Data may be transferred outside the EEA (e.g. Google services) in accordance with GDPR.

7. Data Retention

• Tax data – according to law
• Reservations – duration + claims period
• Inquiries – up to 12 months
• Newsletter – until unsubscribe

8. User Rights

• Access to data
• Rectification
• Erasure
• Restriction
• Objection
• Data portability
• Complaint to supervisory authority

9. Cookies

The website uses cookies for booking system functionality (NFHotel iframe), analytics (Google Analytics), and improving user experience.

10. Newsletter

Newsletter is optional and sent occasionally (2–3 times per year). You can unsubscribe anytime.

11. Security

We use appropriate technical and organizational measures to protect personal data.

12. Automated Decision-Making

No automated decision-making or profiling is used.

13. Contact

Email: kontakt@smile-apartments.eu